Shipping Policy

Thank you for choosing Oluna! We aim to provide a smooth and reliable delivery experience for every order. Please review our shipping details below.

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Order Processing

All orders are processed within 1–3 business days. Once your order is shipped, you will receive a confirmation email with tracking information.

Please note: During high-volume periods or holidays, processing times may be slightly longer.

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Shipping Times

Oluna ships directly from our manufacturing partners to ensure fresh, high-quality products every time.

Estimated delivery times:

• Standard Shipping: 5–12 business days (varies by location)

These timeframes are estimates and may vary due to factors outside our control such as customs delays, carrier issues, weather conditions, or peak season volume.

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Shipping Costs

Shipping costs are calculated at checkout based on your region and the weight of your order.

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Tracking Your Order

Once your order ships, you’ll receive a tracking link via email. Tracking updates may take 2–5 days to appear, especially for international shipments.

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Incorrect Address

Please double-check your shipping address before placing an order. Oluna is not responsible for orders shipped to incorrectly provided addresses. If you need changes, contact us as soon as possible.

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Lost or Delayed Packages

If your package appears lost or significantly delayed, our support team is here to help. Contact us at our support page and our team will investigate and resolve the issue promptly.

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Customs & Import Fees

Some regions may apply customs fees or taxes. These charges are the responsibility of the recipient. Oluna cannot predict or control these costs.